Please phone Mel on 0425 177 713 a day or two prior to arrival to obtain check-in information.
If you would like to request an early check-in or late check-out, please ask when phoning the day before arrival. This will depend on other guest bookings at the time.
Please note that Queen’s Cottage is a fully self-contained cottage so we do not live on-site.
If you have any queries please do not hesitate to call Mel on 0425 177 713.
WEEKEND BOOKING RESTRICTIONS
Minimum 2 night stay over Friday and Saturday nights.
Gift Vouchers are available as an excellent gift idea for those wishing to experience luxury accommodation in the Barossa.
DEBIT/CREDIT CARD FEE
Please note: A 2% surcharge is added to all credit/debit card transactions.
Please note that access to Queen’s Cottage carpark is on Yettie Road, just around the corner as you turn onto Yettie Road from Queen Street, Williamstown.
Cancellations made more than 30 days prior to check in will receive 100% refund.
Cancellations between 30 and 14 days prior to arrival will receive 50% refund of total booking cost.
Cancellations less than 14 days prior to check in forfeit of all monies paid.
If guests fail to arrive or do not stay for the full number of booked nights or reduce the number of nights booked prior to arrival the same cancellation policy as above applies.
Please consider travel insurance to protect against unexpected changes in travel plans.
NON SMOKING POLICY
Queen’s Cottage is a strictly non-smoking Cottage.
Guests are welcome to smoke outside and an ash tray is provided for your convenience. We will charge a $200 cleaning fee to the guest’s account if smoking occurs inside the Cottage.
PROPERTY DAMAGE & CLEANING
We understand that accidents happen but any willful damage, excessive untidiness, mess and odours will incur payment by the guest of the replacement costs of the damage.